Useful Links
Emergency Numbers
999 or 112 Urgent, life-threatening emergency – police, ambulance, fire department, coastguard. If you are in danger and are unable to speak to the operator dial 55 for help
NHS – 111
Police - 101
Anti-terrorist hotline: 0800 789 321
Crimestoppers (to report crimes anonymously): 0800 555 111
Smell gas? National Grid - 0800 111 999
Power Cut? UK Power Networks – 0800 31 63 105
Water leak? Anglian Water – 03457 145 145
Flooding? Floodline – 0345 988 1188
Highways emergency? Highways Agency - 0345 606 6171
Health and Care
Healthwatch Suffolk http://www.healthwatchsuffolk.co.uk/
Patients Advice and Liaison Service (PALS) West Suffolk Hospital 01284 712555
Age UK 0800 055 6112
St Nicholas Hospice 01284 715572 https://www.stnicholashospice.org.uk
East Anglia’s Children’s Hospices (EACH) http://www.each.org.uk/
Macmillan Cancer Support Helpline 0808 808 00 00
Marie Curie Cancer Care 0800 090 2309
Shopmobility - 01933 229644
Families and Children
Suffolk Family Information Service 0345 60 800 33
Children’s Centres http://www.suffolk.gov.uk/childrenscentres
Bury Library Children’s Centre - 01284 732266
Carousel Children’s Centre - 01284 748355
Hardwick Children’s Centre - 01284 733940
Home Start http://www.homestartmidandwestsuffolk.org.uk
Suffolk Parent Carer Network (SPCN) https://spcn.org.uk/
SANDS (support for anyone affected by the death of a baby)
Helpline 0808 164 3332 WestSuffolk@sands.org.uk
Mental Health and Wellbeing
Childline 0800 1111
The Samaritans 116 123
Suffolk Wellbeing Service 0300 123 1781
Suffolk Children and Young People's Emotional Wellbeing Hub
0345 600 2090
Suffolk Mind 0300 111 6000 www.suffolkmind.org.uk
The Mix (support for under 25s) - 0808 808 4994 www.themix.org.uk
Papyrus - helpline for young people who are feeling suicidal or have thought about self-harm 0800 068 41 41 www.papyrus-uk.org
Young Minds crisis text messenger service (24/7) text YM to 85258
www.youngminds.org.uk
The Source (advice for young people in Suffolk) www.thesource.me.uk
Alumina (self harm support for 14-19yr olds) www.selfharm.co.uk
Kooth (online mental wellbeing community) www.kooth.com
Acorn Counselling Service 01473 381403
Beat (Eating Disorders Association) Helplines: 0808 801 0711 (Youthline) 0808 801 0677 (Adults). 0300 123 3355 (General enquiries) https://www.beateatingdisorders.org.uk/
The Blackbird Foundation (a Suffolk based charity that promotes self-care and wellness in the bereavement community) http://theblackbirdfoundation.co.uk/
Get Me Out of The Four Walls https://www.getmeout.org.uk/
The NSPCC Child Protection Helpline 0808 800 5000
Debt advice, addiction and homelessness
Citizens Advice Bury St Edmunds
General advice 0808 278 7868 Monday to Friday 9.30am to 3.30pm
Universal Credit 0800 144 8 444 Monday to Friday 8am to 6pm
https://suffolkwestcab.org.uk/contact-us/
Suffolk financial advice and support 0800 068 3131
National Debtline 0808 808 4000
Bury Drop-in - aims to provide a safe place for the homeless and those with housing needs in Bury St Edmunds. http://www.burydropin.org/
Shelter - Offers advice, advocacy and representation to people who are homeless or threatened with homelessness in Suffolk, Essex and Norfolk. 0344 515 1860 http://www.shelter.org.uk/
Crisis - 020 7426 5685
Call FRANK - 24 hour, seven days a week free and confidential telephone service that offers advice and information for those who are concerned, or have questions about drugs. 0300 123 6600 TEXT 82111 http://www.talktofrank.com/
Gamblers Anonymous 0330 094 0322 National Helpline
Drinkline (National alcoholic helpline) - 0300 123 1110
Salvation Army https://www.salvationarmy.org.uk/bury-st-edmunds
Crime and Domestic Abuse
Domestic abuse 24h helpline 0800 977 5690
National Domestic Abuse 24h helpline 0808 2000 247
Anti-social behaviour 01284 757465
Bury St Edmunds Womens Aid Centre (the Refuge) providing safety and support for women and children experiencing Domestic Abuse. 01284 753085 http://burystedmundswomensaid.org.uk/
Environment, Pollution and Waste
Recycling and bins 01284 757320
Recycling Centre Appointments www.suffolkrecycling.org.uk
Anglian Water 0800 771 881
RSPCA 24-hour cruelty line 0300 1234 999
Green Suffolk http://www.greensuffolk.org/
Foodbanks
Gatehouse Foodbank 01284 754967 http://www.gatehouse.org.uk/
Storehouse – West Suffolk Vineyard Church 01284 765874 https://wsvc.org.uk/about/compassion/
Best Before Project https://www.bestbeforebse.co.uk/
Local Services
Suffolk County Council – General number for compliments, comments or complaints 0345 606 6067
https://www.suffolk.gov.uk/about/give-feedback-or-make-a-complaint/
West Suffolk Council https://www.westsuffolk.gov.uk/doit/report.cfm
Bury St Edmunds Town Council 01284 725111 https://www.burystedmunds-tc.gov.uk/
Suffolk Infolink https://infolink.suffolk.gov.uk/
Transport and Roads
BSE Rickshaw https://www.bserickshaw.org.uk/
Community Transport - 01440 712028 http://communities.suffolkonboard.com/my-area
Potholes – report online at www.suffolk.gov.uk/roads-and-transport
Highways England Information Line on 0300 123 5000
Online Reporting Tool https://highwaysreporting.suffolk.gov.uk/
999 or 112 Urgent, life-threatening emergency – police, ambulance, fire department, coastguard. If you are in danger and are unable to speak to the operator dial 55 for help
NHS – 111
Police - 101
Anti-terrorist hotline: 0800 789 321
Crimestoppers (to report crimes anonymously): 0800 555 111
Smell gas? National Grid - 0800 111 999
Power Cut? UK Power Networks – 0800 31 63 105
Water leak? Anglian Water – 03457 145 145
Flooding? Floodline – 0345 988 1188
Highways emergency? Highways Agency - 0345 606 6171
Health and Care
Healthwatch Suffolk http://www.healthwatchsuffolk.co.uk/
Patients Advice and Liaison Service (PALS) West Suffolk Hospital 01284 712555
Age UK 0800 055 6112
St Nicholas Hospice 01284 715572 https://www.stnicholashospice.org.uk
East Anglia’s Children’s Hospices (EACH) http://www.each.org.uk/
Macmillan Cancer Support Helpline 0808 808 00 00
Marie Curie Cancer Care 0800 090 2309
Shopmobility - 01933 229644
Families and Children
Suffolk Family Information Service 0345 60 800 33
Children’s Centres http://www.suffolk.gov.uk/childrenscentres
Bury Library Children’s Centre - 01284 732266
Carousel Children’s Centre - 01284 748355
Hardwick Children’s Centre - 01284 733940
Home Start http://www.homestartmidandwestsuffolk.org.uk
Suffolk Parent Carer Network (SPCN) https://spcn.org.uk/
SANDS (support for anyone affected by the death of a baby)
Helpline 0808 164 3332 WestSuffolk@sands.org.uk
Mental Health and Wellbeing
Childline 0800 1111
The Samaritans 116 123
Suffolk Wellbeing Service 0300 123 1781
Suffolk Children and Young People's Emotional Wellbeing Hub
0345 600 2090
Suffolk Mind 0300 111 6000 www.suffolkmind.org.uk
The Mix (support for under 25s) - 0808 808 4994 www.themix.org.uk
Papyrus - helpline for young people who are feeling suicidal or have thought about self-harm 0800 068 41 41 www.papyrus-uk.org
Young Minds crisis text messenger service (24/7) text YM to 85258
www.youngminds.org.uk
The Source (advice for young people in Suffolk) www.thesource.me.uk
Alumina (self harm support for 14-19yr olds) www.selfharm.co.uk
Kooth (online mental wellbeing community) www.kooth.com
Acorn Counselling Service 01473 381403
Beat (Eating Disorders Association) Helplines: 0808 801 0711 (Youthline) 0808 801 0677 (Adults). 0300 123 3355 (General enquiries) https://www.beateatingdisorders.org.uk/
The Blackbird Foundation (a Suffolk based charity that promotes self-care and wellness in the bereavement community) http://theblackbirdfoundation.co.uk/
Get Me Out of The Four Walls https://www.getmeout.org.uk/
The NSPCC Child Protection Helpline 0808 800 5000
Debt advice, addiction and homelessness
Citizens Advice Bury St Edmunds
General advice 0808 278 7868 Monday to Friday 9.30am to 3.30pm
Universal Credit 0800 144 8 444 Monday to Friday 8am to 6pm
https://suffolkwestcab.org.uk/contact-us/
Suffolk financial advice and support 0800 068 3131
National Debtline 0808 808 4000
Bury Drop-in - aims to provide a safe place for the homeless and those with housing needs in Bury St Edmunds. http://www.burydropin.org/
Shelter - Offers advice, advocacy and representation to people who are homeless or threatened with homelessness in Suffolk, Essex and Norfolk. 0344 515 1860 http://www.shelter.org.uk/
Crisis - 020 7426 5685
Call FRANK - 24 hour, seven days a week free and confidential telephone service that offers advice and information for those who are concerned, or have questions about drugs. 0300 123 6600 TEXT 82111 http://www.talktofrank.com/
Gamblers Anonymous 0330 094 0322 National Helpline
Drinkline (National alcoholic helpline) - 0300 123 1110
Salvation Army https://www.salvationarmy.org.uk/bury-st-edmunds
Crime and Domestic Abuse
Domestic abuse 24h helpline 0800 977 5690
National Domestic Abuse 24h helpline 0808 2000 247
Anti-social behaviour 01284 757465
Bury St Edmunds Womens Aid Centre (the Refuge) providing safety and support for women and children experiencing Domestic Abuse. 01284 753085 http://burystedmundswomensaid.org.uk/
Environment, Pollution and Waste
Recycling and bins 01284 757320
Recycling Centre Appointments www.suffolkrecycling.org.uk
Anglian Water 0800 771 881
RSPCA 24-hour cruelty line 0300 1234 999
Green Suffolk http://www.greensuffolk.org/
Foodbanks
Gatehouse Foodbank 01284 754967 http://www.gatehouse.org.uk/
Storehouse – West Suffolk Vineyard Church 01284 765874 https://wsvc.org.uk/about/compassion/
Best Before Project https://www.bestbeforebse.co.uk/
Local Services
Suffolk County Council – General number for compliments, comments or complaints 0345 606 6067
https://www.suffolk.gov.uk/about/give-feedback-or-make-a-complaint/
West Suffolk Council https://www.westsuffolk.gov.uk/doit/report.cfm
Bury St Edmunds Town Council 01284 725111 https://www.burystedmunds-tc.gov.uk/
Suffolk Infolink https://infolink.suffolk.gov.uk/
Transport and Roads
BSE Rickshaw https://www.bserickshaw.org.uk/
Community Transport - 01440 712028 http://communities.suffolkonboard.com/my-area
Potholes – report online at www.suffolk.gov.uk/roads-and-transport
Highways England Information Line on 0300 123 5000
Online Reporting Tool https://highwaysreporting.suffolk.gov.uk/